Terms & Conditions

1. About Call For Driver

Call For Driver provides driver booking, chauffeur assistance, travel-related driver services and associated booking support.

By requesting, booking or using a service through Call For Driver, you acknowledge that you have read and agreed to these Terms & Conditions.

2. Booking & Service Confirmation

A booking request may be submitted through our website, telephone, WhatsApp or other officially supported communication channels.

• Submitting an enquiry does not automatically guarantee driver availability.
• A booking is considered confirmed after Call For Driver communicates confirmation to the customer.
• Customers must provide accurate pickup location, date, time, trip type and contact information.
• Driver availability may depend on location, timing, trip requirements and operational conditions.

3. Customer Responsibilities

Customers are responsible for providing correct information and maintaining reasonable and lawful conduct during the service.

• The vehicle provided for driving should be legally roadworthy and appropriately documented.
• The customer should disclose relevant vehicle or trip information before commencement of the journey.
• Customers must not request a driver to perform unlawful, unsafe or prohibited activities.
• Customers should treat assigned drivers respectfully and provide a reasonably safe working environment.

4. Driver Assignment

Call For Driver may assign a suitable driver according to availability and booking requirements.

In case an assigned driver becomes unavailable because of an emergency, illness, operational issue or another unavoidable circumstance, we may attempt to arrange a replacement driver. Replacement is subject to availability.

6. Pricing & Payment

Service charges may vary according to booking duration, location, trip category, distance, timing and other service requirements.

• Applicable charges should be confirmed before or during booking.
• Additional waiting or overtime charges may apply when the booked service exceeds the included duration.
• Outstation bookings may have different pricing and duty-hour conditions.
• Any applicable advance payment will be communicated during booking.

7. Toll, Parking & Other Trip Expenses

Unless specifically stated as included in the confirmed booking price, expenses such as toll charges, parking fees, permits, interstate charges and other trip-related expenses may be payable separately by the customer.

8. Waiting & Overtime

Customers should ensure that the driver can begin duty at the agreed time. Additional charges may apply where waiting time or duty duration exceeds the limits included in the selected service or package.

9. Cancellation & No-Show

Cancellation charges or refund eligibility may depend on the time of cancellation, driver assignment, advance payment and nature of the booking.

A customer no-show or cancellation after a driver has already travelled towards or reached the pickup location may result in applicable charges.

Detailed conditions are provided separately in our Cancellation & Refund Policy.

10. Outstation Services

Outstation bookings may involve additional duty hours, driver allowance, accommodation/rest requirements, return travel and other agreed expenses.

Specific conditions and charges should be confirmed before the commencement of an outstation journey.

11. Vehicle Condition & Documentation

Where a driver is hired to operate the customer’s vehicle, the customer is responsible for ensuring that the vehicle has valid documents and is maintained in a safe and legally operable condition.

Call For Driver or the assigned driver may decline to operate a vehicle where its condition appears unsafe or where legally required documentation is unavailable.

12. Safety & Lawful Conduct

Drivers and customers are expected to comply with applicable traffic and safety laws.

A driver may refuse instructions that reasonably appear unlawful, dangerous or likely to compromise road safety.

13. Delays & Unavoidable Circumstances

Travel and pickup times may be affected by traffic, weather, road closures, vehicle issues, emergencies, government restrictions or other circumstances beyond reasonable control.

Call For Driver will make reasonable efforts to assist customers where operational disruptions occur, but exact travel or arrival times cannot always be guaranteed.

14. Loss or Personal Belongings

Customers are responsible for safeguarding their money, documents, mobile phones, luggage and other personal belongings during a trip.

Any lost-item report should be communicated to Call For Driver as soon as reasonably possible so that assistance can be attempted.

15. Complaints & Service Issues

If you experience a problem with a booking or assigned driver, please contact Call For Driver through our official communication channels as soon as possible.

Providing the booking details, date, driver information and a description of the issue will help us review the matter.

16. Limitation of Service

Call For Driver will make reasonable efforts to provide reliable booking assistance and suitable driver services. However, services may be affected by availability and circumstances outside reasonable operational control.

Nothing in these Terms is intended to exclude or restrict any right or remedy that cannot lawfully be excluded under applicable law.

17. Privacy

Personal information submitted for booking or communication may be processed for providing services, customer support, booking administration, safety and other legitimate business purposes.

Please refer to our separate Privacy Policy for further information.

18. Changes to These Terms

Call For Driver may update these Terms & Conditions when necessary to reflect changes in services, operational practices or applicable requirements.

The latest version published on the official website will apply from its stated effective date.

19. Governing Law

These Terms & Conditions are governed by applicable laws of India. Any dispute will be subject to applicable legal procedures and jurisdiction requirements.