Cancellation & Refund Policy

1. General Cancellation Policy

We understand that travel plans may change. Customers may request cancellation of a booking by contacting Call For Driver through our official phone, WhatsApp or email channels.

Cancellation eligibility and any applicable charge may depend on the timing of cancellation, booking type, driver assignment and whether the driver has already started travelling towards the pickup location.

2. Cancellation Before Driver Assignment

Where a customer cancels a booking before a driver has been assigned or before significant arrangements have been made, cancellation may generally be accepted without a driver dispatch charge.

Any refund of an advance payment, where applicable, will depend on the specific booking conditions communicated at the time of confirmation.

4. Cancellation After Driver Reaches Pickup

If a booking is cancelled after the assigned driver has reached the agreed pickup location, the customer may be required to pay an applicable cancellation, minimum duty or travel charge.

The amount may depend on the booking type and circumstances of the cancellation.

5. Customer No-Show

A booking may be treated as a no-show where the driver reaches the confirmed pickup location but the customer cannot be contacted or does not commence the service within a reasonable waiting period.

Applicable waiting, travel or cancellation charges may be payable in such circumstances.

6. Advance Payments

Certain bookings, particularly outstation, long-duration, corporate or special bookings, may require an advance payment.

Where an advance is collected, its refundable or non-refundable status and any applicable cancellation conditions should be communicated during booking.

7. Refund Eligibility

Where a refund is applicable, the refundable amount will be determined after considering any legitimate service, cancellation, driver dispatch or other charges already incurred.

Refund requests will be reviewed using the booking and payment information available to Call For Driver.

8. Refund Processing

Approved refunds will normally be returned through an appropriate payment method. Processing time may vary depending on the bank, UPI service, payment provider or method originally used.

Customers may be requested to provide reasonable payment or transaction details to verify the payment before a refund is processed.

9. Cancellation by Call For Driver

In uncommon circumstances, Call For Driver may need to cancel a confirmed booking due to driver unavailability, emergency, safety concerns or other operational circumstances.

Where reasonably possible, we may first attempt to arrange a replacement driver.

If we cancel a booking and cannot provide the confirmed service, any advance amount collected specifically for that unprovided service will be reviewed for refund, subject to applicable circumstances.

10. Driver Replacement

A change of assigned driver does not automatically constitute cancellation where Call For Driver is able to provide another suitable driver for the confirmed service.

We will make reasonable efforts to inform the customer about significant assignment changes.

11. Outstation Bookings

Outstation bookings may require advance driver planning and may involve travel arrangements, duty commitments and other costs.

For this reason, specific cancellation conditions may apply to an outstation booking. Any special condition should be communicated during booking confirmation.

12. Early Termination of Service

If a customer chooses to end an ongoing service earlier than originally planned, charges for the service already provided and any applicable minimum booking commitment may remain payable.

13. Safety or Unlawful Requests

A driver or Call For Driver may decline or discontinue a service where there is a reasonable safety concern, unlawful request, abusive behaviour or an unsafe vehicle condition.

Any refund or charge in such circumstances will depend on the facts of the booking and applicable law.

14. Incorrect Booking Information

Customers should provide accurate pickup location, contact details, date, time and trip requirements.

Additional costs resulting from materially incorrect information may affect cancellation or refund eligibility.

15. Disputes Regarding Charges

If you believe a cancellation or refund amount is incorrect, please contact Call For Driver with your booking details and relevant payment information.

We will review available records and attempt to resolve the matter reasonably.

16. Policy Updates

Call For Driver may update this Cancellation & Refund Policy when necessary to reflect changes in services, booking practices or applicable requirements.

The version published on our official website will apply from its stated effective date.