Contact & Grievance
Need assistance with a booking, payment, driver service or complaint? Contact Call For Driver through our official support channels.
1. Customer Support
Customers may contact Call For Driver regarding booking enquiries, driver assignment, service information, payment questions, cancellation requests or other service-related matters.
For urgent issues relating to an active booking, contacting us by telephone or WhatsApp is generally the quickest method.
2. Grievance & Complaint Submission
If you have a complaint or grievance regarding a Call For Driver booking or service, please provide sufficient information so that we can review the matter.
Where available, please include:
- Your full name.
- Registered/contact mobile number.
- Date and approximate time of booking.
- Pickup location.
- Driver or booking details, where available.
- A clear description of the issue.
- Relevant payment or transaction details, if applicable.
3. Booking Complaints
Complaints regarding driver arrival, driver assignment, service quality, waiting time or other booking-related concerns should be reported as soon as reasonably possible.
Prompt reporting can help us review available booking and communication records more effectively.
4. Driver Conduct or Safety Concerns
If you have a concern regarding driver conduct, road safety or another serious service issue, please contact Call For Driver promptly with the relevant booking information.
Where there is an immediate emergency or threat to personal safety, customers should use the appropriate emergency services available in their location.
5. Payment & Refund Complaints
For payment or refund-related concerns, please provide reasonable transaction information such as the payment date, amount and transaction reference where available.
Refund eligibility remains subject to the applicable Cancellation & Refund Policy and the circumstances of the booking.
6. Privacy Requests
For privacy-related concerns or requests regarding personal information, you may contact us through our official email address.
We may request reasonable information to verify the identity or context of the request before making changes to records.
7. Review of Complaints
Call For Driver will make reasonable efforts to review complaints using the information and records available to us.
Some matters may require additional information from the customer, assigned driver, payment provider or another relevant party before the review can be completed.
8. Resolution
Depending on the nature and circumstances of a complaint, an appropriate resolution may include clarification, operational assistance, driver-related action, correction of records, or refund review where applicable.
Any resolution will remain subject to applicable law and the relevant Call For Driver policies.
9. False or Abusive Complaints
Customers should provide accurate information when submitting a complaint.
Abusive, threatening, fraudulent or knowingly false communications may be handled appropriately in accordance with applicable law and company policy.
10. Our Official Contact Details
Please use the following official details when contacting Call For Driver regarding a complaint, grievance or service issue.
Business: Call For Driver
Email: info@callfordriver.in
Phone / WhatsApp: +91 96442 98930
Address:
7291-Goya Colony, Karond Square,
Bhopal, Madhya Pradesh, India
We’re Here to Help
Contact Call For Driver through our official support channels.
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