Privacy Policy

1. Introduction

This Privacy Policy applies to information collected through the Call For Driver website, booking forms, telephone, WhatsApp, email and other official communication channels.

By using our services or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy, subject to applicable law.

2. Information We May Collect

Depending on how you interact with Call For Driver, we may collect information such as:

• Name and contact details.
• Mobile or WhatsApp number.
• Email address, where provided.
• Pickup and destination information.
• Booking date and time.
• Local, outstation, corporate or other trip requirements.
• Vehicle and service-related information provided by you.
• Messages, enquiries, feedback or complaints submitted to us.
• Booking history and related service records.

4. How We Use Your Information

Information collected by Call For Driver may be used to:

• Process and manage booking requests.
• Arrange or assign suitable drivers.
• Communicate booking confirmations and service updates.
• Contact customers regarding active bookings.
• Provide customer support.
• Handle complaints, disputes or lost-item enquiries.
• Improve our services and website experience.
• Prevent misuse, fraud or safety-related issues.
• Maintain necessary business and transaction records.
• Comply with applicable legal requirements.

5. Driver Information Sharing

When necessary for completing a booking, Call For Driver may share limited customer information with the assigned driver, such as the customer’s name, contact number, pickup location and relevant trip details.

Similarly, relevant driver contact or identification details may be shared with the customer where necessary to coordinate the confirmed service.

6. WhatsApp, Phone & Email Communication

If you contact Call For Driver through WhatsApp, telephone, email or another communication service, information you send through that service may also be processed according to the privacy practices of the relevant communication provider.

We may use the contact information provided by you to respond to enquiries and send information related to your booking or requested service.

7. Website & Technical Information

Our website or services used to operate it may automatically receive limited technical information such as browser type, device type, IP address, referring pages and general website usage information.

Such information may be used for security, troubleshooting, analytics and improving website performance.

8. Cookies

Our website may use cookies or similar technologies required for website functionality, preferences, security or analytics.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect some website functions.

9. Third-Party Services

Call For Driver may use third-party services for functions such as website hosting, maps, analytics, communications, payment processing or other business operations.

Information processed through such services may also be subject to the privacy terms of the relevant service provider. We aim to share only information reasonably necessary for the relevant purpose.

10. Payment Information

Where online or electronic payment options are offered, payments may be processed using banks, payment gateways, UPI applications or other payment providers.

Call For Driver does not intend to collect or store sensitive banking credentials such as your UPI PIN, ATM PIN, CVV or internet banking password.

11. Data Sharing

We do not intend to sell customers’ personal information. Information may, however, be shared when reasonably necessary with drivers, service providers or professional advisers for providing and supporting our services.

Information may also be disclosed where required by applicable law, lawful government request, court order, investigation or for protecting legal rights and safety.

12. Data Security

We take reasonable administrative and technical measures appropriate to our operations to protect information against unauthorized access, misuse, loss or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Data Retention

Personal and booking information may be retained for as long as reasonably necessary for providing services, maintaining business records, handling disputes, preventing misuse and complying with applicable legal obligations.

Information that is no longer reasonably required may be deleted or anonymized where appropriate and legally permitted.

14. Your Requests Regarding Personal Data

Subject to applicable law, you may contact us regarding correction, updating or deletion of personal information associated with you.

We may need reasonable information to verify the request before taking action. Certain information may need to be retained where required for legal, security, accounting or legitimate record-keeping purposes.

15. Children’s Privacy

Call For Driver services are intended to be booked by persons legally capable of entering into the relevant service arrangement.

We do not knowingly seek to collect personal information from children independently for booking purposes.

16. External Links

Our website may contain links to external websites or services. Call For Driver does not control the privacy practices of independent third-party websites.

Users should review the privacy policies of external services before providing personal information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable requirements.

The latest version will be published on this page with the applicable effective or updated date.